OMNi
Policy Declaration OMNi Support
Compliance notice

Policy declaration and Data Safety Section

Last Updated: July 21, 2026: The Bahamas

1. Introduction

This Policy Declaration and Data Safety Section explains how OMNiVerse (operated in The Bahamas) collects, uses, stores, and deletes your personal data. As a financial services provider, we are governed by the Data Protection Act, 2025, the Financial Transactions Reporting Act (FTRA), and Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) Guidelines issued by the Central Bank of The Bahamas. Visit www.omnibahamas.com/privacy for our full Privacy Policy.

We understand the sensitive nature of decentralized wallets and financial metadata. This document outlines your statutory rights as a consumer and our legal requirements to secure, retain, and systematically erase data.

2. Your Right to Data Deletion

Under the Data Protection Act, 2025, users are granted the Right to Erasure (colloquially termed the “Right to be Forgotten”). This is supported by the Storage Limitation Principle, which dictates that personal data must not be stored longer than necessary for the purposes for which it is processed.

While we honour all legitimate deletion requests immediately, please note that statutory obligations arising from financial regulations take precedence over absolute erasure, requiring a partial retention approach for designated data records.

3. Data Retention Requirements

As a regulated entity, OMNiVerse is legally bound to enforce a 7-year mandatory retention period for core records under AML/CFT guidelines. Below is the split defining how your data is handled when a deletion request is initiated:

IMMEDIATELY ERASED

  • Account Access & Login Credentials
  • Profile Settings & Display Names
  • Marketing Preferences & Opt-ins
  • In-app Session & Preference Logs

RETAINED FOR 7 YEARS

  • KYC Identification Records (ID/Passports)
  • Financial Transaction & Account History
  • Customer Due Diligence (CDD) Docs
  • Official AML/CFT Clearance Records

4. What Happens When You Request Deletion

The lifecycle of a user request occurs in three sequential statutory phases. This ensures both instant privacy relief and strict regulatory adherence:

1

Immediate Deletion

Upon confirmation of your identity, access to your account is permanently blocked. Your profile settings, marketing selections, and non-essential customer files are immediately purged from active systems.

2

Secure Legal Retention

Your transaction records and identity verification documents (KYC) are migrated to an encrypted, isolated offline vault. This database has zero internet connectivity and is accessible only by authorized compliance officers during auditing, as mandated by the FTRA.

3

Final Erasure

Immediately upon reaching the 7-year anniversary of your account termination, the remaining cryptographic records are fully wiped from the physical disk arrays, preventing any future reconstruction.

5. How to Request Account Deletion

OMNiVerse accommodates account closure and erasure through two seamless user paths. Please follow the step-by-step instructions below for each method.

Method A: In-App

1

Open the OMNiVerse app.

2

Go to Profile > Delete Account.

3

Select whether you want to delete your entire profile or a specific wallet(s).

4

If deleting a specific wallet, select the wallet address(s).

5

Provide a reason (optional).

6

Review the data retention notice.

7

Confirm your request.

8

Your request will be reviewed by our team within 2-3 business days.

Method B: Online Form

1

Visit our Account Deletion Request page:

Go to Account Deletion Form
2

Fill in your full name, registered email or phone number.

3

Select whether you want to delete your entire profile or specific wallet(s).

4

If specific wallets, enter the wallet name(s) as they appear in your app.

5

Provide a reason (optional).

6

Submit the form.

7

Our team will verify your identity and process the request within 5-7 business days.

6. Contact Our Data Protection Officer

For any questions regarding regulatory data handling, your specific retention schedules, or general concerns under the Data Protection Act 2025, you may reach out directly to our Data Protection Officer:

Data Protection Officer Contacts

Mobile support

+1 242 820 1279

Company Details

Company name

Sun Transfer Holdings Limited

Company Address

Mall at Marathon, Nassau Bahamas

Email address

cs@omnibahamas.com

Phone number

+1 242-698-6664

7. References & Statutory Framework

This notice is implemented in compliance with the following active laws and regulatory instruments from the Commonwealth of The Bahamas:

  • Data Protection Act, 2025 - General right of erasure and organizational processing principles.
  • Financial Transactions Reporting Act (FTRA) - Statutory requirement to retain transactional evidence.
  • Central Bank of The Bahamas AML/CFT Guidelines - Identity storage mandate and compliance standards.